Shipping policy

Shipping Policy

At Khasawan, we aim to get your order to you accurately, on time, and at a fair cost. This policy meets international e-commerce standards for clarity and consumer protection, while reflecting Islamic principles of full disclosure (bayan) and avoiding excessive uncertainty (gharar) in delivery terms.

1. Shipping Locations
We currently ship within Pakistan and are expanding to select international destinations. Availability is confirmed automatically at checkout.

2. Our Courier Partners

  • Leopards Courier — domestic deliveries across Pakistan
  • TCS — domestic and select international deliveries
  • PostEx — domestic deliveries, including cash-on-delivery
  • Pakistan Post — domestic and international, including remote areas not covered by private couriers

We select the courier best suited to your address, order type, and payment method for the most reliable, cost-effective delivery.

3. Processing Time
Orders are processed and dispatched within 1–3 business days. Pre-order items have longer processing time, stated clearly on the product page.

4. Estimated Delivery Times

  • Within Pakistan: 2–5 business days
  • International: 7–21 business days, depending on destination, courier, and customs

These are estimates, not guarantees — delays from courier issues, weather, or customs are outside our control.

5. Shipping Charges
Displayed clearly at checkout before you confirm your order. No hidden fees added afterward.

6. International Orders — Customs, Duties & Taxes
International shipments may incur customs duties or import taxes set by the destination country — the customer's responsibility, as these are outside our control. We recommend checking your country's import rules before ordering.

7. Order Tracking
Once dispatched, you'll receive a tracking number and courier details via email, SMS, or WhatsApp.

8. Delivery Attempts & Failed Delivery
Please ensure your address and contact details are accurate — failed delivery due to incorrect info or refusal of COD may involve added attempts or return costs.

9. Lost, Delayed, or Damaged Shipments
If an order is lost, significantly delayed, or damaged due to our or our courier's fault, we resolve this promptly with a replacement or full refund at no extra cost to you.

10. Cash on Delivery (COD)
Where available, COD orders are fulfilled through PostEx or Leopards Courier. Please have the exact amount ready at delivery.

11. Contact Us
WhatsApp +92-349-5708314 or our Contact page.