Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mkashiforshop974@gmail.com. Please note that returns will need to be sent to the following address: 

Near Zeeshan General Store, Main Street Govt. High School For Boys Chakora Complex, Chakwal(48800), Punjab, Pakistan.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mkashiforshop974@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at mkashiforshop974@gmail.com.

At Khasawan, we want you to be fully satisfied with your purchase. This policy reflects the principles of fairness, transparency, and mutual consent (rida) found in Islamic commercial ethics (muamalat), so both customers and the business are treated justly.

1. Right of Return
You may request a return within 7 days of receiving your order if the product is defective, damaged, or not as described (khiyar al-ayb), or if you received the wrong item. The item must be unused, unopened, and in original packaging.

2. Change of Mind
Because fragrance is a sealed, personal-care product, we can't accept change-of-mind returns once opened, for hygiene reasons. If the seal is intact, you may request an exchange or return within 7 days.

3. Refund Process
Approved refunds are processed promptly and in full — no delay, deduction, or penalty beyond the original transaction cost, and no interest (riba) is ever charged. Refunds go to the original payment method.

4. Pre-Orders & Deposits
Terms are disclosed clearly at order time to avoid excessive uncertainty (gharar). Customers can cancel a pre-order any time before dispatch for a full refund, no cancellation fee.

5. Damaged or Incorrect Items
Contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.

6. How to Request
WhatsApp +92-349-5708314 or our Contact page, with order number and reason. We respond within 1–2 business days.

7. Our Commitment
Honest dealing (sidq), full disclosure, and honoring our word to every customer.